Excellence

• We deliver remarkable results and regularly exceed our own and those of our residents’ expectations.

• We will be at the top when measured against appropriate business standards of performance in every function, in every department, in every community.

Continuous Improvement

• We will strive for constant improvement and innovation in all that we do.

• We question why we do things and seek to improve current methods.

• We will find ways to improve systems, tools and ways of working together.

• We will not become complacent in our work.

• We will always seek new ideas and possibilities to further our mission.

• We are open to taking risks — and failing.

Accountability

• We accept our individual and team responsibilities and we meet our commitments.

• We take responsibility for our performance in all of our decisions and actions.

Investing In Human Capital

• The development of our people is essential to our growth and future success.

• We will provide training and education to encourage the long-term employment and professional advancement of all our associates.

• Our recruitment and retention effort will focus on those individuals who share our values.

Integrity

• The highest ethical standards will guide everything we do.

• We interact with each other and the communities we serve in a way that is respectful, fully transparent and ethical.

• Do the right thing, ALWAYS!

Teamwork

• We encourage diversity to help us make better decisions.

• We communicate and work together to meet our common goals.

Passion For Service

• We are driven to make a difference in the communities where we work and live.

• We are committed to improving the lives of our residents through education and service.